Integration Benefits

Integrating Shopify Inbox with your mobile app will bring about several advantages, as you will be able to:

• Increase conversions by engaging customers via instant chat – shoppers who use live chat are significantly more likely to buy compared to those who don't receive immediate answers.
• Elevate customer satisfaction and trust by providing quick, in-app responses to inquiries, which encourages hesitant buyers to complete their purchase.
• Improve customer retention – convenient chat support keeps customers happy and 60% say they are more likely to return to a store that offers live chat help.
• Streamline communications by managing all customer messages (from your website and apps) in one place, ensuring no sales opportunity or support request slips through the cracks.